top of page
  • trygroc

Scan and Go: benefits and costs / pros and cons

Scan and go is a new checkout process for retailers to finalize a transaction for in-person shoppers. This offers a new customer experience for retailers looking for a contact-less, quick, and streamline checkout. Scan and go variety comes in different ways such as a self-checkout mobile app, QR code scanner, and even Amazon Go's palm reader.

Here are a few properties of scan and go to consider:


  1. New customer experience

  2. Manage labor shortage

  3. Bigger basket size

  4. Faster speed of checkout

  5. Better data on customer behavior

  6. Saving electricity cost

  7. Stronger customer loyalty


  1. Expense of scan and go

  2. Learning curve of new technology

  3. Might need additional physical hardware

  4. Potential theft and loss prevention risk

  5. Technology integration issue

  6. Shoppers might not use it

  7. Lack of awareness

12 views0 comments

Recent Posts

See All

Grocery Customers Avoid Slow Self-Checkout

In the fast-paced world of retail, providing a seamless shopping experience is key to attracting and retaining customers. One critical aspect of this experience is the checkout process. Slow self-chec

Grocery, supermarket theft and loss-prevention

For grocery stores and supermarkets theft and loss-prevention is a significant problem, a $700K dollar problem (1). Stores can expect about 7 basis points of loss due to theft in their annual sales. L

Self-checkout: $ risk, prevention, & choice

NCR has done a study on self-checkout loss prevention. Self-checkout introduces another avenue for loss prevention - but it can be mitigated with a smart loss-prevention strategy specific for SCO. Her


bottom of page